Silver Mountain Metals

Our Shop:
London,
Central Ave 15/2
Support Hotline:
+1 (123) 456 7890
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Frequently Asked Questions

General Questions

Where are your gemstones sourced from?

We proudly source many of our gemstones directly from mines and artisans in the USA, ensuring high quality, ethical practices, and sustainable origins. Supporting local communities is a cornerstone of our business.

Yes, we specialize in custom jewelry creations! Share your vision, and we’ll bring it to life with our skilled artisans and premium gemstones. Contact us to start your custom piece today.

Our jewelry is crafted with high-quality materials such as sterling silver, 14k and 18k gold, and ethically sourced gemstones. We aim to provide durable and stunning pieces you'll treasure for a lifetime.

Absolutely! We are happy to accommodate specific gemstone requests. Reach out to us, and we’ll help you find the perfect stone for your piece.

Yes, we ship worldwide! Shipping rates and delivery times vary based on your location. You’ll find all the details at checkout or in our shipping policy section.

To keep your jewelry looking its best, store it in a dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. For detailed care instructions, check out our Jewelry Care Guide.

Yes, we provide repair and resizing services for most of our jewelry. Contact us to discuss your needs, and we’ll guide you through the process.

We want you to love your jewelry! If you're not satisfied, you may return or exchange items within 30 days of delivery. Custom orders are non-refundable. Please refer to our Return Policy for details.

We offer a comprehensive ring sizing guide on our website. If you’re still unsure, feel free to contact us, and we’ll assist you in finding the perfect fit.

Yes! We offer elegant gift wrapping and custom messages to make your purchase even more special. Simply select the gift wrap option during checkout.

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Each piece of our jewelry is crafted with care, using ethically sourced gemstones, USA-based materials, and a commitment to timeless designs. Our focus is on quality, sustainability, and customer satisfaction.